FREQUENTLY ASKED QUESTIONS
All prices quoted are payable in Australian dollars. The prices listed at the time the order is placed apply. All prices include 10% GST.
You can pay for your purchases on zaffre.com.au via:
You may pay for your purchases using a major credit card including Visa or Mastercard and you will receive confirmation of payment via email.
You can use Paypal to complete your order. You don't have to have a Paypal account or log-in to process your order, simply follow the instructions on the checkout page. Paypal is an international secure payment service used by millions of people every day for purchasing goods online.
We take data security seriously. Zaffre uses industry-standard encryption technologies when transferring and receiving customer data. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
We do not store your credit card details in any way.
Yes! A classic piece of silver jewellery makes the perfect gift. Simply write a note in the Gift Message box (even if it’s just your name so they know it’s from you), and fill out the lucky recipient’s address details in the Shipping Address section.
Please note: The package will not have any information identifying you as the giver, so we encourage you to at least enter your name in the gift message section.
Yes. All Zaffre purchases arrive in the signature Zaffre Box, perfectly tied with a satin stitched ribbon. You can send a card sealed in a white envelope with your purchase as well – at no extra cost
We wrap your precious purchase up in a delicious pouch and nest it in a classic box with a bow - everything to make the experience perfect.
Yes, you will be given the opportunity to write a personalized message at checkout. Your message will be sealed in a white envelope and sent with your gift package. There is no charge for sending a message with your gift. Please note: The package will not have any information identifying you as the giver, so we encourage you to at least enter your name in the gift message section.
Yes, although we believe in freedom of expression please refrain from using objectionable words, phrases and obscenities in your message. Zaffre Jewellery reserves the right to remove any such objectionable words or phrases from your personalized messages.
For help or advice with your purchase, please contact Customer Service on 1300 725 501
You will receive email updates at each stage of your order – to confirm your order has been processed and then dispatched. Your dispatch email will contain a tracking code and link to Australia Post to allow you to see where your package is up to its journey. Should you require further assistance please email us at firstname.lastname@example.org.
Perfumes, moisturizers, hairspray and personal soaps etc will all work to dull the appearance of your silver. We recognize that these things are a part of life, and suggest regular cleaning to help keep your jewellery in sparkling condition. Use a soft, dry cloth and a specialised silver jewellery cleaner to remove tarnish and dullness. Please note: chlorine and bleach accelerate tarnishing and should be avoided.
Cultured pearls will continue to look beautiful for many years if cared for properly. Like your sterling silver, you should keep your freshwater cultured pearls free of perfumes, cosmetics, perspiration and dirt. The best way to clean them is to carefully wipe with a slightly damp cloth. Never use chemicals on your pearls.
Crystal, Marcasite, Onyx and Turquoise are commonly used in Zaffre Jewellery and like sterling silver, they require care. It is always best to avoid wearing these pieces in water - particularly in swimming pools and spas, as chlorine can damage your jewellery in a very short time.
Perfumes, moisturizers, hairspray and personal soaps etc will all work to make your stones and crystals dull, and may affect the stone setting.
The official designation of “Sterling” to a piece of Silver indicates that it contains at least 92.5% of pure Silver. This is why genuine sterling silver is stamped with 925.
The remaining 7.5% comprises of other metal alloys, most commonly copper. Although it may seem that “pure” Silver would be most desirable, more than 92.5% purity is too pliable and easily dents, bends and scratches.
Tungsten Carbide, also known as Tungsten Steel is approximately three times more rigid than steel and is much denser than steel or titanium giving it a much heavier feel. It is comparable with sapphire in hardness and can only be polished and finished with abrasives of superior hardness such as diamonds. This gives it a incredible resistance to scratching and general wear and tear.